AppDirect status page service definitions

The following table describes the outage status definitions for various services.

To see the status of the services in EU region see - AppDirect Europe Status
To see the status of the services in US region see - AppDirect Americas Status

Service		Service Outage Definition
Authentication and Accounts		Outage in this service prevents users from logging into their Marketplaces.
Commerce	Product Management	Outage in this service impacts various subscription events, ISV communication, user assignment/unassignment, publishing products, and updating product integrations.
	Checkout	Outage in this service prevents users from completing the checkout/purchase flow.
	Reseller & Advisor Experience	Outage in this service impacts either one of the following two flows that are heavily used by Resellers/Advisors: Opportunities/Quotes flow Advisor/Reseller dashboard
	Billing	Outage in this service impacts the following features: Payments (commissions payout) Payment connectors Invoices Tax Subscriptions Monthly billing runs may be affected, directly impacting purchase orders creation. Users may not be able to finalize a purchase or a Quote, and may not see correct pricing and related calculations while purchasing or renewing products/services. This service validates every SaaS purchase for all user types.
	Storefront	Outage in this service impacts the core architecture of the e-commerce website prior to the checkout stage such as: Managing theme template and assets Product APIs Providing marketplace data Marketplace products Visual editor Page headers This service enables users to create and manage their own website within the AppDirect Platform.
Platform		Outage in this service impacts the entire platform, users will not be able to access or interact with the Marketplace.
Vendor Integrations	Microsoft	Outage in this service prevents users from being able to perform transactions on Microsoft products
	Google	Outage in this service causes Google subscription orders to fail, and license assignment (or unassignment) will not work.
	Infrastructure as a Service	Outage in this service leads to disruptions in selling, managing, and billing IaaS products on our platform.
	Other Vendors	Outage in this service causes the following subscription orders to fail: Google Adobe Cisco Zoom Dropbox
Search, Feed, and Insights		Outage in this service leads to users not being able to receive feeds for events on the Marketplace (like invoice paid, orders created, and such) or view dashboards.
Advisor Services		Outage in this service results in Advisors not being able to process tickets, quotes, or orders for the business.